The Who, How And What Of Dial Before You Dig

“ANY PROJECT, IRRESPECTIVE OF SIZE, HAS THE POTENTIAL TO DAMAGE ASSETS LOCATED AROUND THE WORK SITE, LEADING TO SERVICE INTERRUPTIONS, DELAYS, COSTLY REPAIRS AND IN THE WORST-CASE SCENARIO, INJURY OR DEATH.”

Dial Before You Dig is a Not for Profit organisation that delivers a vital national community service designed to assist in preventing damage and disruption to Australia’s vast infrastructure networks which provide essential services we use every day. Protecting Australia’s infrastructure assets is crucial in keeping essential services such as electricity, gas, water and telecommunications flowing to the community.

Any project, irrespective of size, has the potential to damage assets located around the work site, leading to service interruptions, delays, costly repairs and in the worst-case scenario, injury or death. Obtaining information from Dial Before You Dig Members significantly minimises these risks by providing information about the work site.

Where to Lodge an Enquiry

Dial Before You Dig aims to educate and promote the importance of safe work practices by providing all persons working in and around infrastructure with the best possible access to plans and information directly from asset owners of utility services.

  • Online via our website: www.1100.com.au;
  • Mobile website;
  • By phone on 1100 (within business hours).

Most of Australia’s major infrastructure asset owners are Members of Dial Before You Dig. Our unique service offers a single point of contact to request information about the infrastructure networks at the planned project site without the need to contact utility organisations individually.

When Locating Assets

It is important to note that plans and information provided by the asset owner indicate the presence of infrastructure assets within the vicinity of the work area and DO NOT pinpoint the exact location.

Unfortunately, not all of Australia’s infrastructure asset owners are currently Members of Dial Before You Dig and assumptions SHOULD NOT be made that the plans and information received represent the only infrastructure assets potentially affected by the planned works.

Following the 5Ps of Safe Excavation guidelines can ensure the right steps are taken:

1. PLAN

Plan ahead by lodging your Dial Before You Dig enquiry at least two business days before starting any excavation to ensure you have the correct information and safety measures in place.

2. PREPARE

Prepare by reviewing the utility plans and contacting the utility if you need assistance. Look for onsite asset and infrastructure clues such as pit lids, marker posts and meters. Engage a DBYD Certified Locator which includes undertaking electronic location prior to potholing.

3. POTHOLE

To establish the exact location of all underground infrastructure(s), pothole if permitted using the Asset Owner’s stated method as specified on the Asset Owner’s plan and / or information pack.

4. PROTECT

If potholing has occurred, protect the infrastructure by using various methods; such as communicating to all working on site, erecting barriers and / or marking the location of the exposed infrastructure.

5. PROCEED

You should only proceed with your excavation work after you have planned, potholed (unless prohibited) and have protective measures in place.

For more Information

There are a number of educational resources available on the Dial Before You Dig website to assist in the protection of Australia’s infrastructure assets, including arranging FREE onsite Awareness Presentations on safe work practices.

Our State offices are committed to ensuring that those who work around infrastructure assets are protected and well informed.


DIAL BEFORE YOU DIG, THE ESSENTIAL FIRST STEP.

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