The DBYD Infrastructure Damage Reporting System (IDRS)

In 2013, the Association of Australian Dial Before You Dig Services (DBYD) introduced a free national damage reporting tool for its members. The purpose of the tool is to capture and collate data relating to damage to its members’ assets, build a compre-hensive picture in relation to these incidents and the associated impact, and provide insights to reduce future damages.

DBYD partnered with Mipela GeoSolutions to deploy an intuitive, easy to use, web-based data capture tool that provides comprehensive reporting and spatial representation of data. The Infrastructure Damage Reporting System (IDRS) allows data to be collected and stored in a convenient repository, for analysis and reporting by DBYD members within their organisations. Organisational data can also be compared with industry data on a national level.

Ergon Energy Report Map

The data is hosted in a secure cloud-based environment within Australia, and the reporting functionality has been comprehensively utilised to produce a variety of scheduled and on demand reports. Individual members can also engage with DBYD to have additional customised report templates prepared on their behalf.

IDRS Report Sample

Today, the IDRS is used to collate and report on both underground and above ground asset incidents and enables users to analyse the cause of these incidents. DBYD and its members can use these results to drive improvements in their operations and develop programs that will help avoid future incidents.

The IDRS enables asset damage data to be viewed within a broader context (e.g. individual incidents can be evaluated within trends over time and wider regional views), resulting in more meaningful insights and conclusions. Not only has the IDRS aided the understanding of what’s happening to assets, it has been a valuable tool for utilities and asset owners in their damage reduction activities, including:

• Highlighting specific areas for damage prevention stakeholders to focus their limited resources to achieve the greatest results;

• Awareness sessions, education and training targeted to specific groups;

• Increasing requests for location services by local contractors and excavators;

• Improving the identification of underground assets among locating professionals through best practices education and training; and

• Improving safe excavation practices.

“DBYD have made a commitment to this reporting tool and we look forward to more members benefitting from this technology. We believe that the IDRS will assist with the reduction of infrastructure damage and improved safety in our industry.”, said DBYD’s SA/NT State Manager, Nigel March.

Any damage to an infrastructure service provider’s asset has an impact on the community whether it is power, gas, telecommunications, water, etc. Damages have economical and potential environmental impacts for all concerned; preventing one incident from occurring can in many situations prevent injury or fatal outcomes.

As the data volumes and history increase over time, the benefits to the community and the economy through fewer disruptions to vital services will continue to grow. Being able to quantify the impact of asset damage incidents through the data, and finding ways to reduce these disruptions, is the true value of this tool to Australian economy.

Case Studies:

Ergon Energy (DBYD Queensland Member)

Ergon Energy (now combined with Energex to become Energy Queensland) saw the opportunity in 2014 to capture not only underground asset damage incident data but also above ground assets incident data. At that time Ergon Energy was responsible for delivering power to 97% of the Queensland state and had a wide-ranging network that consisted of over 1 million poles, approximately 160,000kms of overhead conductor and 7,000kms of underground network. Having such a large volume of above ground infrastructure that is more likely to come into contact with third parties, means these assets are involved in a far higher rate of contacts, more regularly than buried assets.

To date, Ergon Energy has uploaded ten years of asset damage data into the IDRS and continues to provide ongoing regular monthly updates. Additional customised monthly reports are used to identify areas of high damage activity, trends by industry, by asset type, by region etc., and Ergon can produce statistical and spatial reports on business related metrics such as:

• Restoral costs • Man hours • Total customers affected • Customer downtime

In Ergon Energy’s case, they have refined their reporting requirements to align directly with their safety awareness strategies, in turn allowing them to focus on key safety messages to the wider community around engagement, education and enablement.

Ergon Energy’s Community Safety Manager Aaron Smith (now Energy Australia) provided the following endorsement; “The way that we can extract our incident data and the tailored automatic reports that get sent to us every month has been a huge benefit. We can get all the reporting data and break it down within minutes, a big time saving exercise. We are certainly seeing huge benefits for our business and vastly improved level of reporting and incident analysis.”

It’s a tribute to the success of the tool that Ergon Energy have backdated their data seven years and continue to tell their story, promoting the value of the IDRS to their fellow DBYD members.

SA Water Report

SA Water (DBYD South Australia member)

An opportunity was recognised during 2015 to utilise and develop the IDRS for SA Water use. The aim was to enable local data management and reporting, as well as national reporting with a focus on damages caused by SA Water construction and operational activities. In this case the member was focussed on the damages caused by their own internal and external workforces on other members assets during their Capital Delivery construction programs across the state.

SA Water saw the business benefits of using the IDRS as;

• Greater understanding of their Corporate and Stakeholder risk & contractors’ compliance.

• Consistency of data capture based around common occurrence, cause and consequence prompts.

• Data management is extended through supply chain – site based reporting, (via mobile application) is available, office-based reporting or validation via web browser interface and data verification with security levels for users.

• Data management process can allow for the front-end user (initiating constructor) to manage their own data sets and have automated (self) management reporting.

• Verification and consistent reporting (from common data sets) can extend through SA Water Corporation to National DBYD level within the same system.

• Utilisation of Mipela GeoSolution software which is existing SA Water approved & funded software.

• Assistance with development and technical support through collaboration with DBYD.

IDRS WebConnectmain page

The IDRS was rolled out to their prime contractors and internal workforce to use in real time field environments using Samsung computer tablets that just required a browser connection to the IDRS WebConnect.

Additional data fields were created in the IDRS for SA Water’s reporting requirements and once enough data was captured they then worked with DBYD and its vendor (Mipela GeoSolutions) to produce statistical and spatial report charts which were then used by SA Water to produce a quarterly “Essential Services & Excavation Report”. This quarterly report is distributed to their management teams together with individual reports to their prime construction contractors. Enabling new strategies to improve stakeholder engagement, education and enablement.

Bruce Coleman works for DBYD (National) supporting the national implementation and administration of the DBYD Infrastructure Damage Reporting System. For more information about IDRS, contact DBYD’s Operations Manager, Graeme Allan at

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