The Quest for One Call’s Holy Grail: A Standardized Ticket “THEY HAVE TRIED FOR 25 YEARS. IT CAN’T BE DONE.” I heard that in 2016 when I asked why One Call business rules are not aligned to produce a common ticket format. Later that same year, we decided to prove them wrong. British Columbia, Alberta, …
Sher has been in a leadership role at Alberta One-Call since 2005, and applies the lessons learned through 20 years in Damage Prevention to her current role as Operations Director. She is a champion of the Call or Click Before You Dig damage prevention process and promotes safety success through partnership, communication and cooperation among all stakeholders.
As the Chair of the Canadian One-Call Centres Committee and a Board Member of the Canadian Common Ground Alliance (CCGA), Sher provides a voice for One Call services on a national level and was instrumental in the development of the national “ClickBeforeYouDig.com” portal. Sher actively works towards harmonization and standardization of damage prevention practices through her involvement as Vice-Chair of the technical advisory committee for CSA Z247, as a member of the CCGA Best Practices Committee, and in her role as the Project Manager of the Business Rules Alignment Group (Western Canada).
When not at work, Sher can typically be found cheering on a favourite hockey or football team, taking time for a good book or playing with her two giant rescue dogs. She dreams of happy days to come when she can take up traveling again.