SAFETY IN NUMBERS: Creating Improvement through a Focus on Key Damage Prevention Metrics Involving Buried Infrastructure

NEARLY 70 YEARS AGO, management theorist and author Peter Drucker coined the oft-quoted phrase, “What gets measured, gets managed.” The use of metrics plays a key role for any business that seeks to improve processes or address key priorities. It’s not just the act of measuring, however, that drives results. Selection of the correct metrics and …

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