Damage Prevention Hero – Bruce Campbell

Bringing New Ideas and Processes to Damage Prevention

EVERYONE WHO KNOWS BRUCE CAMPBELL ALWAYS KNOWS EXACTLY WHERE THEY STAND WITH HIM. BRUCE IS PASSIONATE, DRIVEN, AND VERY OUTSPOKEN. WHEN HE COMMITS TO A PROJECT OR INITIATIVE, HE DOES IT – AND DOES IT RIGHT! HE CHALLENGES THE STATUS QUO AND, WHETHER YOU AGREE WITH HIM OR NOT, IT IS OBVIOUS HE CARES DEEPLY, AND YOU CAN’T HELP BUT RESPECT HIS INSIGHT AND OPINIONS.

Bruce Campbell has brought new ideas and processes to Michigan, and the One Call industry, since the early 2000s when he was named the first excavator representative on the MISS DIG 811 Board. Bruce’s gift for bringing differing viewpoints together to have difficult conversations has led to the creation of the MDPB (Michigan Damage Prevention Board), TIME (Ticket Initiation Management Execution), and LAC (Locator Action Committee), which all focus on improving the MISS DIG 811 processes for stakeholders. Bruce has always pushed the industry past its comfort zone to streamline and improve processes and decrease damages.

Currently, Bruce is committed to the continued development of the Facility Notification Center Association (FNCA), which he believes is the evolution of the One Call System (Learn more about FNCA in the Summer 2021 dp-PRO).

According to colleague Duane Rodgers, CEO of PelicanCorp, “Everything about Bruce’s communication is damage prevention – from his voice message to his email signature, to his desire to move away from old terminology and embracing new concepts. Bruce has a vision to provide a very different service than the current One Call. In fact, Bruce does not like to be called a ‘One Call Center’, preferring ‘Facility Notification Center.’ Bruce has listened to the debate on how the USA does damage prevention and he is prepared to bet the farm and challenge the establishment that there is a new and better way to alleviate the ongoing issues and concerns around how to manage tickets and continued growth in volume.”

Another colleague, Roger Lipscomb, President of Ohio811, speaks to Bruce’s industry accomplishments and contributions, “Bruce is quick to volunteer and support the industry. He has held leadership positions in multiple organizations such as CGA, NDP, OCOA, and FNCA. Bruce is passionate about damage prevention and freely gives of his time to promote it while continually working to facilitate understanding amongst stakeholders.”

Bruce looks for ways to make a difference, not just in Michigan but across the U.S. and Canada.

Bruce’s friends and colleagues agree, Bruce genuinely cares about others and will do whatever he can to help both friend and stranger. Active in his church ministries and programs, he has also supported the Franklin Avenue Mission on the east side of Flint, MI and Family Promise of Genesee County for years.

Team members at MISS DIG 811, including Gail Wyckhouse, Bill Fisher, Stephanie Boe, and Katie Gruzwalski, were eager to share their insight on working with Bruce, “Bruce puts in great effort to stay connected to his employees. He has an open-door policy and has worked diligently during the COVID-19 pandemic to manage the situation to ensure the safety of his staff. He is a great leader of people. He keeps us inspired and listens to us, encourages us to be involved in decision making and pushes us to be the best versions of ourselves.”

When it comes to why Bruce is truly a Damage Prevention Hero, Susan Bohl, Executive Director, OKIE811, said it best, “Bruce looks for ways to make a difference, not just in Michigan but across the U.S. and Canada. I thank Bruce for his care and concern for safety and damage prevention. He truly does make a difference in our industry.”