Cable and internet outages exacerbated by arctic chill

Cable and internet outages exacerbated by arctic chill

WQAD Digital Team | WQAD News 8

In addition to water pipes, fire hydrants and slick roads, the current cold snap is also playing some havoc with many cable subscriber’s data, voice and video internet connections.

“What some customers are experiencing is signal loss or signal degrading – intermittently or during a brief time,” said Phyllis Peters, communications director for Mediacom’s Field Operations Group. “These are very localized situations.  In many cases the signal levels change back to the positive, normal levels.  It is definitely a combination of things – and we do have technicians working to diagnose and resolve issues.”

Over the past week or so, Mediacom has noted pockets of outages in the Quad Cities, Preston, Maquoketa and Comanche areas, Peters added…(Read the full story)

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