Association Spotlight – Facility Notification Center Association

RECENTLY dp-PRO caught up with Bruce Campbell, CEO at MISS DIG 811, to learn about the development of the Facility Notification Center Association (FNCA) and what this exciting new association means to the future of damage prevention.

dp-PRO: What exactly is FNCA bringing to the industry?

Bruce: FNCA is the evolution in the industry from “One Call” to “Notification” centers. The primary functions of FNCA are to:

• Provide a place for facility notification centers to work on continuous improvement of underground utility safety, working in concert to resolve, for the benefit of all, our common issues

• Represent the perspectives, needs and opinions of the facility notification centers and their damage prevention systems

• Advance opportunities to share knowledge and resources to address challenges and capitalize on opportunities, achieving the highest levels of performance possible in the most cost-effective way

• Drive innovation for facility notification center stakeholders in the damage prevention industry

• Foster damage prevention that aides in cost reduction for its members, and provides valuable tools and ideas that create consistency across facility notification centers

• Offer a forum to discuss issues facing the facility notification centers. Share information with all centers and organize discussions to get our industry on the same page as much as possible

• Provide a resource or repository for keeping, sharing and expanding the knowledge and experience gleaned from facility notification centers operators

dp-PRO: What drove the need to develop FNCA?

Bruce: OCOA (One Calls of America) and OCSI (One Call Systems International) have served the industry well in the past. OCOA as a group buy model for not-for-profit centers, OCSI for best practices and issues affecting all stakeholders that touched the One Call industry. Leaders in the One Call/Notification centers decided to go through a strategic learning session to address what would best serve our industry today. The results showed we needed an organization that was international and open to all notification centers regardless of operation model – selfmanaged, not-for-profit, vendor-run, or state-run. The commonality was the central underground utility safety center, an organization that would provide support and training for all facets of business for the modern-day notification center.

dp-PRO: What is the mission statement of FNCA?

Bruce: FNCA’s stated mission is “To evolve our industry by facilitating collaboration among One Call notification centers.” We accomplish this through our core values of collaboration of ideas, best practices, lessons learned, safety/damage prevention, value to stakeholders, mutual respect, fostering trust, time, commitment, transparency and varied perspectives.

dp-PRO: What does FNCA hope to accomplish?

Bruce: The vision for the organization is to be education-based, expanding upon value-added services including networking forums for executive leaders and functional staff, in-person and video conferencing, virtual education, training on a broad array of topics from leadership development, board development and succession planning to IT assessments, cybersecurity, and disaster recovery, and the development and maintenance of a member resource and data library.

An example of what we have accomplished together already is being the leader in COVID-19 response across our industry. We shared our response plans, the actions we were taking to make sure our organizations were deemed essential services, and the activities we were doing to ensure the safety of our staff, our stakeholders and those on the dig site.

dp-PRO: What is the structure of FNCA?

Bruce: FNCA is a 501 c (3) Trade Organization. A Board of Directors oversees the governance of the organization. Currently there are five board members, but we can expand to 15 if needed. There are currently five Committees in the organizational phase – Membership, Budget, Marketing, Education, and Meeting/Conference. We will also be adding the following Committees: IT, HR, Accounting/Business Ops, Operations (Call Center, Web Ticket), Member Services/Relations, GIS/ Mapping, Data/Trends.

dp-PRO: Who can participate in FNCA, and how can they find out more?

Bruce: Currently membership is limited to notification centers, center executive leadership and center staff. Interested notification centers can contact me or any of the existing Board Members – Roger Lipscomb, Bill Kiger, Susan Bohl or Paul Huntsman, or email

dp-PRO: I know FNCA is holding a meeting in Phoenix next March during Damage Prevention Week. What is the goal of that meeting?

Bruce: In May, FNCA met to review the foundational goals and objectives, establish co-chairs of existing committees, and ask for participation in proposed committees. We will be meeting again in October but expect participation to be somewhat “muted” as we move into the next phase of our new normal.

We expect our March meeting in Arizona to be our first fully attended in-person meeting. We look forward to formally introducing the FNCA Organization to all stakeholders, facilitating and participating in industry specific conversations to forward underground utility safety. FNCA appreciates the opportunity to partner with Global ESC, allowing us to engage and connect with a broad spectrum of stakeholders.

We are also ALL looking forward to gathering in person, some of the most meaningful conversations occur in the hallways and gathering places in and around the meeting spaces.

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