Phone-Service Disruption In Jefferson County Linked To Waterline Installation

CHARLES TOWN, W.Va. — An underground fiber cut that caused a service disruption to Frontier customers throughout Jefferson County, W.Va., last week was caused by an excavation contractor working near North Jefferson Elementary School near Kearneysville, W.Va., officials said this week.

The fiber damage caused by a third-party contractor not affiliated with Frontier also affected Jefferson County 911 services from Jan. 22 at about 2:30 p.m. to about noon the following day, Frontier spokesman Javier Mendoza wrote Monday in an email.

Service mostly was restored by Jan. 22 with the exception of a few remaining pockets the next day, Mendoza said.

“Our team was in contact with local authorities to keep them updated on restoration activities,” Mendoza wrote in the email. “We thank our customers and the communities we serve for their patience as our team worked diligently to repair damage caused by the contractor and restore…read the full story.

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