Utility dept. employee saves life of woman who called customer service line

Utility dept. employee saves life of woman who called customer service line

Dameon Pesanti | The Columbian

Joshua Vincent only had to ask a few questions before he realized something wasn’t right about the voice on the other end of the line. It wasn’t until much later that he, the caller or anyone else would realized how dire the situation could have been had he not kept her on the line.

Vincent was working the night shift late last March, answering customer service calls for Clark Public Utilities at its offices on Fort Vancouver Way, when 66-year-old Laurel Faught called around 8 p.m. At this point in Vincent’s shift, he’d usually be at a different PUD location, alongside a different cast of co-workers. But, for whatever reason, he spent this night in one spot…(Read the full story)

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