SHERMAN, Texas — Thousands of customers in Grayson and Collin counties were left without telephone and Internet service Friday morning after a primary fiber-optic cable was cut in Sherman.
The data line was severed around 9 a.m. by a contractor working near the intersection of State Highway 56 and Sunset Boulevard on the west side of Sherman, but the impact stretched as far as Van Alstyne and to Anna, in neighboring Collin County.
“Internet service and phone service in public safety is critical,” said Anna Police Department Lt. Jeff Caponera. “Should we have some type of large scale event this afternoon or even into this evening, that’s going to put a demand on our services even more than we already have.”
Collin County dispatchers were handling Anna’s emergency calls during the outage.
Grayson Collin Electric Cooperative said the broken conduit was repaired by early afternoon, but that the fibers carrying the data were still being reconnected.
The Van Alstyne Police Department reported that its non-emergency and City Hall phone lines were inoperative.
Posted: Jul 28, 2017 12:12 PM CST
Updated: Jul 28, 2017 6:30 PM CST
By Carley Banks, KTEN News